Privacy Policy

Effective Date: [27 06 25]
Smiles Unlimited
https://www.smilesunlimited.com.au

1. Introduction

Smiles Unlimited (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and manage your personal information through your use of our website, services, and communications.

2. What Personal Information We Collect

We may collect personal information such as:

Name
Email address
Phone number
Date of birth
Dental and medical history
Health fund details
Appointment and treatment records
Payment and billing information
IP address and browsing behaviour (via cookies and analytics)

3. How We Collect Your Information

We may collect your personal information in various ways, including:

When you contact us via our website, phone, email, or in person
When you book an appointment online
When you complete a patient form or medical history form
Through third-party platforms or referral networks
Automatically via cookies and web analytics tools when you visit our website

4. Why We Collect Your Information

We collect and use your personal information to:

Schedule and manage appointments
Provide dental and health-related services
Respond to enquiries and follow-up communications
Process payments and health insurance claims
Comply with legal and regulatory obligations
Improve our services, website, and user experience
Send service reminders, promotions, or newsletters (with your consent)

5. Disclosure of Your Information

We may disclose your personal information to:

Dental and medical practitioners within our practice
Allied health professionals (with your consent)
Health insurance providers
IT and website support providers
Regulatory authorities when legally required
Third-party service providers we engage to help us operate our website and services

We will never sell your personal information.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. These include:

Secure electronic record-keeping systems
Password-protected databases
Staff training and confidentiality agreements
Regular website security maintenance

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Please contact us using the details below.

8. Website Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect data about your visit, including IP address, pages visited, and time spent on the site. This helps us improve functionality and user experience.

You can disable cookies via your browser settings, but this may impact some website features.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted at the top.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact:

Smiles Unlimited
📧 admin@smilesunlimited.com.au
🌐 https://www.smilesunlimited.com.au

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.